The Moderating Role of Hope in Emotional Labour and Organizational Commitment in a Sample of Hotel Workers in Aba

Abstract

The study examined the moderating role of the hope in emotional labour and organizational commitment in a sample of hotel workers in Aba. A total of one hundred and ninety two (192) hotel workers were sampled. The respondents include workers from three (3) Nigeria hotels located in Aba Abia State namely: Vista hotel, hotel du Golf and Navichotel. Among the participants seventy nine (79) were males and one hundred and thirteen (113) females with the range of 20-46 years  (M=33.76, SD =6.18). The researcher employed a correlational design because it will investigate relationship between variables without manipulating/controlling any of the variable. A moderated hierarchical regression was used for data Analysis.  Three set of instrument Hope scale, Emotional Labour scale and organizational commitment scale were used. The result of the study showed that Hope significant prediction of organizational commitment (β=16, P<.05). Emotional labour dimension surface acting showed significant prediction of organizational commitment dimension countenance  (β = 19, P<.01). Organizational commitment dimension, normative commitment and emotional labour dimension, deep acting showed significant positive prediction of organizational commitment (β=.47, p<.01). The findings were discussed in relation to literature reviewed and suggestions made.