Effect Of Business Process Re-Engineering On Organizational Objectives, a Study Of Union Bank Plc, Okpara Avenue, Enugu

Authors

  • Melletus Uchechukwu Agbo Author
  • Kenneth Eziedo Nnnagbogu Author

Keywords:

Business Process, Re-engineering, Organizations, Objectives, Performance

Abstract

This study aimed to examine the effect of business process re-engineering on organizational objectives with respect to union bank plc, Garden Avenue Enugu.The population of the study is fifty-eight staff.The researchers adopted the survey design. The study revealed that there is a significant effect of business process re-engineering on employee performance. The study recommended among others that management should re-engineer all the departments and the units for better performance,

Author Biographies

  • Melletus Uchechukwu Agbo

    Department of Business Administration

  • Kenneth Eziedo Nnnagbogu

    Department of Business Administration

References

Agarwal, O. P. (2010). Turnaround management with business process re-engineering. Mumbai India: Himalaya Pub. House.

Baiden Q. M., (2016). Effect Of Organizational Re-Engineering On Employees Performance Case Study Of Toyota Ghana Limited A thesis Submitted to the Department of Marketing and Corporate Strategy, Kwame Nkrumah University of Science and Technology (KNUST), in partial fulfillment of the requirement for the degree of Masters of Business Administration (Strategic Management and Consulting Option) (Faculty of Art and Humanities, School of Business)

Chen, S. (2012). The customer satisfaction–loyalty relation in an interactive e-service setting: The mediators', Journal of Retailing and Consumer Services, 19, 202-210.

Chepkemoi J.,and Muya J., (2016). Re-Engineering Process as a Determinant of Employees performance in Kenya Forest Service in Uasin Gishu County, Kenya. IOSR Journal of Business and Management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319

Foley, H, & Qajar, A. (2014). Importance of density in the design of new adsorbents for technological applications', Industrial and Engineering Chemistry Research, 53(50), 19649-19652. Harrington, H. J. (2012). Streamlined process improvement: The breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits. New York: McGraw-Hill.

Jeston, J., and Nelis, J. (2008). Management by process: A roadmap to sustainable business process management. Amsterdam: Elsevier/Butterworth-Heinemann.

Kronenfeld, J. J. (2009). Social sources of disparities in health and health care and linkages to policy, population concerns, and providers of care. Bingley, U.K: Emerald.

Luke, J. (2012). Fast forward your customer service: 10 steps to achieve exceptional customer satisfaction. Singapore: Candid Creation Pub.

Mohammad I. A., (2018). Impact of Business Processes Reengineering on Employees Performance in Jordanian Electricity Distribution Company. International Journal of Business and Social Science Vol. 9 • No. 12

Mwaura I. M., (2016). Business Process Re-Engineering and Operational Performance at Nairobi City County. A Research Project Submitted in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Business Administration (MBA), School Of Business. University Of Nairobi

Naibei C. I., (2017). Business Process Reengineering Practices and Performance of Pharmacy and Poisons Board in Kenya. A research project submitted to the school of business in partial

Downloads

Published

2023-12-15

Issue

Section

CJMSSH Volume 2 Issue 2

Similar Articles

21-30 of 55

You may also start an advanced similarity search for this article.