Paperless Office Management And Its Effects On The Performance Of Non-Teaching Staff Of State-Owned Tertiary Institutions In Enugu State, Nigeria

Abstract

This study examined paperless office management and its effects on the performance of non-teaching staff of state-owned tertiary institutions in Enugu State. The specific objectives include, to investigate the effect of electronic document management on operational efficiency in state-owned tertiary institutions in Enugu State and to determine the effect of workflow automation on record retrieval time in state-owned tertiary institutions in Enugu State, Nigeria. A survey research design was used. The population of the study was two thousand five hundred and eighty (2580). Three hundred and forty six (154) sample size was drawn using Taro-Yamani formula. Simple Random sampling technique was used. It was found that electronic documentation management had a positive effect on operational efficiency in State-owned tertiary institutions in Enugu State, Nigeria (t-value =5.991, cal value = 31.69) and workflow automation had a positive effect on record retrieval time in State-owned tertiary institutions in Enugu State, Nigeria (t-value = 5.991, cal value = 40.64). The study concluded that paperless office management had positive effect on performance of State-owned tertiary institutions in Enugu State, Nigeria. The study recommended clearly that government and regulatory bodies should provide support and incentives such as funding, technical assistance, and policy guidelines for state-owned tertiary institutions to adopt electronic documentation management. This support can help address the challenges and limitations faced by institutions in adopting digital solutions and ensure that they can fully realize the benefits of paperless office management.