Impact Of Information Management On The Performance Of Telecommunication Industry In Ebonyi State Nigeria

Abstract

This study investigated the effect of information management on the performance of telecommunication industry by examining and ascertaining the adoption on new Information Management and quality of service delivery. A survey designed was adopted on new Information Management on quality of service delivery. A total of 189 were studied. The entire sample size wasn’t much, so the researcher decided to use the entire population as the sample size. Data collected was through questionnaire structured on Likert’s point scale. While the supervisor and two (2) research experts carried a face to face and content. The reliability coefficient of the instrument was 0.89 using the text pretext method and validation of the instrument. Table and percentages were employed for data presentation and analysis. Hypotheses were tested using Pearson product moment correlation coefficient with 0.05% level of significant to determine the strength of the relationship between the variables. The findings are the following; ICT has a significant positive effect on organization performance: by reducing cost, improving skills essentials for the survival and growth of the organization in today’s turbulent and competitive business environment. Organization should build the human capacity and infrastructure needed for the utilization of the acquired ICT.