Effects Of Point Of Sales In Business Cash Transaction Management In Enugu, Nigeria

Abstract

This study is based on the effects of point of sales in Business cash transaction in Enugu State, Nigeria. The study adopts the following objectives; to identify reasons for the effect of sales, to identify the constraints facing the effect and to ascertain customers' level of satisfaction on the effect of sales in Business Transaction method.  The descriptive survey research design was adopted and a sample size of 133 (One hundred and thirty-three) was gotten using Taro Yamani formula. 133 questionnaires were administered to the respondents and 130 was returned, which was used for the data. The data for the study was gathered with a five point likert scale questionnaire. Analyses were made through Chi-Square, so that effective conclusion can be drawn. A way of making payments effective and reduces the stress of having to go to the bank to deposit money through this means are:χ² (133, 8) = 31s.43, P>0.05. For the second hypothesis, the alternate was accepted which revealed the constraints facing the use of effective point which are poor connectivity due to network, delay in the reversal of money and high transaction charges χ² (133, 8) = 25.03, P>0.05 .For the third hypothesis, the alternate was accepted and, it revealed the level of customers' satisfaction with Point of Sales payment method which are reliability, convenience and secure χ² (133, 8) = 45.53,P>0.05. Based on the results of the study, the researcher recommends amongst others that the systems reliability in handling transaction on point of sales is one of the strength of point of sales outlets that influenced customer satisfaction.